FAQs

Frequently Asked Questions

General Questions

How New Is Your Equipment?

Travel’n Tots purchases our entire inventory of top of the line equipment from reputable suppliers. All warranties are sent in immediately in order to receive timely notification of any recalls or safety issues. We also track the Consumer Reports website for recalls on products. Your peace of mind and your child’s safety is our priority. If you would like to receive information on any of the equipment brands or models, we would be happy to answer any questions you may have.

How Is Your Equipment Cleaned?

We follow California’s Department of Health regulations in regards to cleaning solutions and procedures for infant and children’s toys, furniture and linens. All licensed child care centers are required to follow these guidelines.

What Is Your Cancellation Policy?

All orders cancelled within 48 hours of scheduled delivery will be charged 50% of the original order cost. Orders cancelled before 48 hours will only be charged a $15.00 processing fee.

What Forms Of Payment Do We Accept?

We accept Visa/MasterCard or cash for all orders. Credit card orders are processed before delivery but verified at the time of reservation. Cash expected to be paid in full at time of delivery, but we also require a valid credit card to hold your order at the time of reservation. If other arrangements need to be made, please contact us and we will try to accommodate you.

Do You Offer Discounts For Extended Stays Or Multiples?

Yes. Please contact us for more information. Whether you are here for one night or several months, we want to make your stay hassle-free and affordable.

Are there Any Services Other Than Rentals That You Provide?

In order to decrease the amount of stress that comes with taking a family vacation, we will accommodate your requests to the best of our ability. Diapers, wipes, bottles, and bibs are available for purchase. If there is anything that you need, please let us know. A 25% courtesy fee and appropriate state tax will be added to the purchases.

We can also assist you with On-Call babysitting. This service is for families that require hotel childcare as well as childcare for all special events including weddings, conferences, etc.

Is There A Minimum Order That I Need To Make?

Yes, a $45 minimum order of equipment rental is required.

Where Do You Deliver?

We deliver within Napa, Sonoma and Solano County to private residences, hotels, bed and breakfasts and condos.

How Far In Advance Do I Need To Place My Order?

To ensure availability, we suggest that you place you order as soon as your travel plans are confirmed. We understand that sometimes plans cannot be made until the last minute, which is especially true during the Holiday and Summer Season. So we will do our best to accommodate your schedule and needs.

What Are Your Delivery Policies?

There is a Minimum Delivery Charge of $45.00 Round-trip (delivery and pick up) per order. Charges may vary depending upon delivery location, distance, and time of day. Holiday delivers will be at an additional cost. We will do everything possible to accommodate your schedule as best as we can.

If you have any additional questions or would like to know more about our baby and toddler rentals give us a call at (707) 256-3555 or send us an email.

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